Our Promise: Returns, Refunds, and Complaints
Fresh Flowers Guarantee in Redhill
At Flower Delivery Redhill, your satisfaction is at the heart of our service. As an established local florist serving both households and businesses in Redhill and nearby areas, we take pride in delivering only the freshest flowers. Our team is dedicated to upholding high standards, ensuring that every arrangement arrives at your doorstep vibrant and beautiful.
Damaged-on-Arrival Policy
We make every effort to ensure your flowers reach you in pristine condition. However, if your bouquet or arrangement arrives damaged or not as expected, please let us know within 24 hours of receipt. To help us quickly resolve the issue, it is helpful if you provide photos showing the damage upon arrival. Once received, we will review the situation and work with you to provide a solution as swiftly as possible.
Freshness Window
Your trust matters to us. We guarantee that our flowers delivered within Redhill are fresh and long-lasting. Our arrangements are prepared on the day of delivery to maximize longevity. Typically, our flowers should remain fresh for at least five days from the date of delivery, provided they are properly cared for (such as trimming stems and changing water regularly). If the flowers do not meet this standard, please reach out as soon as you notice any issues within the freshness window.
Refund and Replacement Options
If your order arrives damaged, does not meet our fresh flowers guarantee, or you are dissatisfied for any reason, we offer two flexible options:
- Replacement: We will arrange for a fresh bouquet to be delivered to your address in Redhill at no additional cost, ensuring a prompt resolution.
- Refund: Alternatively, you may choose a full or partial refund, depending on the circumstances surrounding your complaint. Refunds are processed promptly after our team reviews the claim and confirms the issue.
Our goal is to make the process as straightforward and hassle-free as possible. Please contact us promptly so we can address your concerns.
Complaints Process
Your feedback is important to us and helps us maintain our local reputation for quality and service. If you are not satisfied with any aspect of your order or experience with Flower Delivery Redhill, please contact us within 48 hours of receiving your flowers. Our team will personally review your complaint, keep you informed throughout the process, and do everything in our power to resolve your concerns quickly and fairly.
We treat every complaint with care and aim to reach a resolution that upholds our commitment as a trusted Redhill florist. Whether you require a replacement, refund, or assistance with care guidance, we are here to help you every step of the way.
Why Choose Flower Delivery Redhill?
As a proud local florist, our priority is to serve Redhill's households and businesses with the freshest flowers and exceptional service. We stand behind every bouquet with our fresh flowers guarantee and a transparent returns and complaints process. Thank you for trusting us to brighten your special moments in Redhill and beyond.
