Welcome to Flower Delivery Redhill’s Terms & Conditions. These terms set out the legal foundation for all transactions of flower purchases and deliveries via our online platform serving Redhill and the surrounding areas. By using our website, placing an order, or engaging with our services in any capacity, you accept and agree to comply with these terms. These Terms & Conditions govern the relationship between you (the customer) and Flower Delivery Redhill, whether you are buying for yourself or as a gift for another individual. Please read these terms carefully before placing an order. If you do not agree with any part of these Terms & Conditions, you should refrain from using our website and services.
These Terms & Conditions apply to all customers domiciled in or seeking delivery to addresses within Redhill and its nearby areas. For the purposes of these terms, 'surrounding areas' refers to the immediately neighbouring communities and localities to Redhill as defined on our delivery eligibility checker at checkout. If you have queries about whether your postcode is within our deliverable region, please check the relevant section during checkout.
1. Browse and Selection: Customers can view the available selection of floral arrangements, bouquets, and gift options on our website. Each product page contains relevant descriptions, images (for illustration purposes), pricing, and an estimated delivery time slot.
2. Order Placement: To place an order for online flower delivery in Redhill, customers must add desired items to their cart, proceed to the checkout, and complete the requisite fields (including recipient name, contact number, and full delivery address). It is the customer’s responsibility to ensure that all information is accurate. Any inaccuracies may result in delays or failed deliveries, and we cannot be held responsible for such errors.
3. Confirmation: On successful submission of your order, you will be shown an order confirmation screen and receive a confirmatory message through your nominated contact method. This does not indicate that we have accepted your order. Acceptance occurs only once payment has cleared and the order has been reviewed and scheduled for processing. If we are unable to fulfil your order due to stock limitations or other unforeseen circumstances, we will refund any payments made and notify you promptly.
4. Delivery Scheduling: Delivery dates and windows are allocated during checkout. While we take every effort to meet your chosen delivery slot, all dates and times are indicative and subject to operational realities such as weather conditions, local events, and unforeseen transportation delays.
All orders for online flower delivery in Redhill must be paid for in advance. We accept a variety of secure payment methods, including but not limited to major credit and debit cards, and safe online gateways as indicated during the checkout process. Prices listed on our website are in GBP (£) and include VAT, where applicable. No order will be processed or dispatched until full payment has been received and cleared.
All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer refuses to authorise payment, we will not be liable for any delay or non-delivery. We reserve the right to cancel orders where the payment has failed or where fraudulent activity is suspected.
If you wish to amend or cancel your order, please contact us as soon as possible after placing it. We understand that circumstances can change and aim to assist wherever reasonable. However, due to the perishable nature of flowers and the speed of our delivery process, amendments or cancellations can only be guaranteed if requested at least 24 hours before the scheduled delivery date.
If the request is received after this window, especially if your order has already been prepared or dispatched, we cannot guarantee cancellation or amendment, and you may be charged the full order value. For orders cancelled within the eligible period, refunds will be made to your original payment method as soon as possible, subject to any transactional delays from your payment provider.
Please note that certain products, such as custom arrangements or items personalised for the customer, may be excluded from cancellation or refund once the production process has begun. Details of such exclusions, if any, will be stated on the relevant product page.
While we strive to deliver products precisely as displayed on our website, the nature of fresh flowers means availability can occasionally be affected by seasonal, regional, or logistical issues. If a particular flower or accessory is unavailable, we reserve the right to substitute it with an item of equal or greater value and as close as possible in style and colour. We will make reasonable efforts to inform you of significant substitutions, but minor substitutions are arranged at our discretion to ensure timely delivery of your order for flower delivery in Redhill.
We deliver to Redhill and eligible surrounding areas in accordance with our delivery schedule. Deliveries are typically made during standard working hours, although we reserve the right to deliver outside these times in busy periods or to accommodate special requests, where possible.
If the recipient is unavailable at time of delivery, the driver may leave the flowers with a neighbour, in a safe obvious location, or take them back to the shop for later collection or re-delivery, as indicated on the delivery note. Responsibility for the flowers passes to the recipient (or neighbour if the flowers are left with them) once delivery is completed in line with your instructions or our safe delivery guidelines.
We cannot accept liability for delayed, failed or misdirected deliveries arising from incorrect or insufficient delivery details provided by the customer, adverse weather, natural events, or other circumstances beyond our reasonable control.
Given the perishable nature of our floral arrangements, we do not typically accept returns. However, customer satisfaction is paramount. If you are unsatisfied with the quality or freshness of the flowers on arrival, please contact us within 24 hours of delivery. In such cases, we may request photographs and additional information to help assess and resolve the issue, and, if appropriate, offer a replacement or refund at our discretion.
Please note that, because flowers are natural products, some variation in colour, shape, or size is to be expected. These are not considered grounds for return or refund unless the product is deemed defective as per our reasonable judgment.
To the extent permitted by law, Flower Delivery Redhill’s liability in relation to any order is strictly limited to the purchase price of that order. We accept no liability for any indirect or consequential loss, emotional distress, or damage arising out of the late or non-delivery of orders due to factors outside our direct control.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot legally be excluded or limited by English law.
Customers must provide accurate, up-to-date details for both themselves and the intended recipient. It is your responsibility to check all order details prior to submission. You must also ensure there is adequate access for delivery and that the flowers will not be exposed to adverse conditions after delivery (for example, being left outside in high or low temperatures).
We are committed to protecting your privacy. Your personal data will be used only for the purposes of processing your order, delivering your flowers, and as otherwise permitted or required by UK law. For more information, please refer to our privacy policy, which explains in more detail how your information may be used.
We reserve the right to update, amend, or modify these Terms & Conditions at any time and without prior notice. Changes will come into effect immediately upon being posted on our website. Your continued use of our website and services constitutes acceptance of the updated terms.
These Terms & Conditions and any dispute or claim (including non-contractual disputes or claims) arising from or in connection with them or their subject matter shall be governed by and construed in accordance with English law. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter or formation.
If any provision of these Terms & Conditions is found by any court or authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the rest of these terms, which shall continue to be valid and enforceable to the extent permitted by law. No failure or delay by us to exercise any right or provision under these terms constitutes a waiver of such right or provision.
Should you have any queries or complaints about our services, online flower delivery in Redhill, or these Terms & Conditions, please contact us using the methods specified on our official website’s contact page. We aim to resolve all issues fairly and promptly.
Note: These Terms & Conditions are designed to safeguard both Flower Delivery Redhill and our valued customers across Redhill and the surrounding areas, providing clarity and assurance in every transaction.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Redhill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Redhill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
